We are committed to providing high-quality healthcare directly to your home, making medical services more convenient and accessible. Our Service includes comprehensive care through registered nursing, physician visits, pharmacy services including medication delivery, and regular health follow-ups.
By accessing and registering as a patient in X Health you agree to comply with and be legally bound by the conditions and terms set forth in this document. Registration or signing up for our service constitutes a binding agreement to all these terms, which form a legal contract between you and X Health( X Hospital to home services. If you disagree with any part of the terms then you must discontinue access and use of our services. We recommend that you review these terms periodically, as they may be updated or modified at any time by posting the revised terms on our service platform, and these modifications will be effective immediately upon posting.
By accessing and registering as a patient in X Health you agree to comply with and be legally bound by the conditions and terms set forth in this document. Registration or signing up for our service constitutes a binding agreement to all these terms, which form a legal contract between you and X Health( X Hospital to home services. If you disagree with any part of the terms then you must discontinue access and use of our services. We recommend that you review these terms periodically, as they may be updated or modified at any time by posting the revised terms on our service platform, and these modifications will be effective immediately upon posting.
1. Nursing Home Visits: Our registered nurses provide expert care including monitoring vital signs, administering medications, wound care, and assisting with daily living activities, ensuring personalized and compassionate care tailored to individual health needs.
2. Doctor Home Visits: We offer convenient at-home visits from experienced doctors for consultations, examinations, and treatment, reducing the need to travel to a hospital or clinic.
3. Medication Delivery: Medication Delivery: With our pharmacy service, patients can have their prescriptions filled and delivered directly to their homes.
4. Routine Investigations: We facilitate various diagnostic services at home, such as blood tests, and ECGs, conducted by trained health care professionals with the latest equipment to ensure accurate and quick results.
5. Telehealth Services: For ongoing care and consultation, our telehealth services provide virtual visits with healthcare professionals via video or phone calls, offering a flexible option for follow-up appointments and health inquiries.
Each of these services is designed to provide comprehensive, convenient, and customized healthcare to meet the diverse needs of our patients directly in their homes.
At X Health, we understand that some health conditions require professional care within the comforting confines of one's home. Our Nursing Services are designed to meet these needs by offering specialized medical attention and personal care directly to our patients' residences. Service Details: Skilled Nursing Care: Our registered nurses are highly trained to manage a variety of health situations including post-operative care, chronic disease management, wound care, and palliative care. They are equipped to perform necessary medical procedures such as IV administration, injections, catheter care, and more. Monitoring Health: Nurses play a crucial role in monitoring patient health by regularly checking vital signs, managing pain, and observing changes in conditions. Education and Support:Our nurses provide essential education to patients and their families about disease management, medication adherence, and lifestyle adjustments to promote a healthier living environment. Personalized Care Plans: Recognizing that each patient has unique needs, our nursing services include the development and execution of personalized care plans that are regularly evaluated and adjusted by medical professionals. Commitment to Quality: X Health is committed to delivering nursing care of the highest quality. All our nurses are licensed with excellent nursing skills, and are continually updated on the latest healthcare practices to provide safe, effective, and compassionate care. Our Nursing Services at X Health not only focus on treating the illness but also on enhancing the overall well-being and quality of life of our patients, ensuring they feel supported in every step of their health journey. Doctor Services at X Health X Health extends the expertise of our medical professionals into the comfort of your home. Our doctor home visit service is designed to offer comprehensive medical care, ensuring accessibility and convenience for patients who may find it difficult to visit a hospital. Service Features: Comprehensive Consultations: Our doctors provide thorough medical consultations at home, covering diagnosis, treatment, and follow-up care for a wide range of medical conditions. Personalized Treatment Plans: Each patient receives a customized treatment plan tailored to their specific health needs. These plans are developed based on a detailed assessment of the patient’s medical history, current condition, and long-term health goals. Chronic Disease Management:Our doctors specialize in managing chronic diseases such as diabetes, hypertension, and respiratory conditions, offering regular monitoring and adjustments to treatment plans as needed. Medication Management: Ensuring patients are on the correct medication regimen is a crucial part of our service. Our doctors review and manage medications to optimize therapeutic outcomes and minimize the risk of side effects. Preventive Health Care: In addition to treating existing conditions, our doctors focus on preventive health care strategies, including health risk assessments, screening tests, and vaccinations, to maintain optimal health. Quality and Safety: All our doctors are board-certified and have extensive experience in providing high-quality medical care. X Health prioritizes patient safety and quality of care by adhering to strict medical protocols and using the latest medical knowledge and technologies. Pharmacy Services at X Health X Health is dedicated to ensuring that our patients have convenient and timely access to their necessary medications through our medication home delivery services. Service Highlights: Medication Delivery:We deliver prescription medications directly to the patient's home, eliminating the need for trips to the pharmacy. Prescription Management: Our pharmacists manage prescriptions to ensure that patients receive the correct medications, dosages, and instructions. Consultation and Support: Our pharmacists are available for consultations over the phone or via telehealth sessions to discuss medication-related questions or concerns. They provide guidance on side effects, drug interactions, and medication adherence. Automatic Refills:To prevent interruptions in medication regimens, we offer an automatic refill service. Patients or their caregivers can opt into this service to receive medications automatically before their current supply runs out. Safety and Compliance:Safety is paramount in our pharmacy services. We adhere to strict standards to ensure that all medications are stored, handled, and dispensed in compliance with regulatory requirements. Our pharmacists are licensed professionals trained in the latest pharmaceutical practices to maintain the highest level of safety and efficacy. Follow-Up Procedures and Home Visits at X Health: At X Health , ensuring continuous and effective care for our patients is a top priority. Our follow-up procedures and home visits are designed to monitor patient progress, manage any ongoing or emerging health issues, and adjust treatment plans as necessary to optimize health outcomes. Service Details: Regular Health Assessments: Our healthcare providers conduct regular health assessments during home visits to track the patient’s progress and recovery. These assessments may include vital sign checks, symptom reviews, and evaluations of treatment effectiveness. Scheduled Follow-Ups: Depending on the individual’s health condition, follow-ups are scheduled at appropriate intervals. This could range from several times a week to bi-monthly visits, based on the severity of the condition and the specific needs of the patient. Adaptable Care Plans: Based on the outcomes of these assessments, care plans are adjusted to address any changes in the patient’s condition. This dynamic approach ensures that the care provided remains optimal as the patient’s needs evolve. Medication Management:Follow-up visits include reviews of medication regimens to ensure adherence and to adjust dosages or medications as needed, based on the patient’s response to treatment. Coordination with Specialists: If needed, our team coordinates with medical specialists to discuss the patient’s progress and make joint decisions on further treatment options, ensuring a comprehensive approach to care. Enhanced Communication: Direct Communication Channels: Patients and caregivers have direct access to their healthcare team for any questions or concerns that may arise between scheduled visits. Telehealth Options: For less critical follow-ups or when in-person visits are not feasible, telehealth services are available, allowing patients to connect with their healthcare providers via video or phone calls. Commitment to Quality: Our follow-up procedures and home visits are conducted by trained and experienced healthcare professionals who are committed to delivering personalized, compassionate, and high-quality care. At X Health, we strive to create a supportive and responsive healthcare environment that adapts to the needs of our patients as they journey towards recovery and better health. User Responsibilities at X Health At X Health, we strive to provide exceptional home health services tailored to meet the specific needs of our patients. To ensure the effectiveness of our care and to foster a cooperative partnership between our healthcare providers and patients, we outline the following responsibilities that users of our service are expected to uphold: 1. Providing Accurate Information: Health Records: Users must provide complete and accurate health information, including medical history, current conditions, medications, and any known allergies. This is crucial for us to deliver safe and effective care. Updates and Changes: It is essential for users to promptly notify us of any changes in their health condition, treatment preferences, or contact information to ensure continuity and appropriateness of care. 2. Compliance with Medical Advice: Following Plans: Users are expected to adhere to the treatment plans and medical advice provided by our healthcare professionals. This includes taking prescribed medications, following dietary recommendations, and participating in prescribed therapies. Attendance: Users should ensure they are available for scheduled visits and inform us in advance if they need to reschedule. Missed visits can hinder the effectiveness of the treatment plan. 3. Respect and Cooperation: Interactions:We expect all interactions with our staff to be conducted in a respectful and cooperative manner. Abusive behavior towards staff will not be tolerated and may result in termination of services. Safety: Users must maintain a safe and accessible environment for our healthcare providers to perform their duties. This includes securing pets and ensuring that the home environment is free from hazards that could pose risks to staff or hinder their ability to provide care. 4. Financial Commitments: Timely Payments:Users are responsible for ensuring that all service fees are paid on time according to the agreed-upon billing schedule. Delays or failures in payment can disrupt service continuity. 5. Communication: Feedback and Concerns:We encourage users to provide feedback about our services and to communicate any concerns they may have. This helps us improve and respond to patient needs effectively. 6. Privacy and Security: Personal Information:Users must safeguard any personal health information provided by X Health and use it only for purposes directly related to their care. By accepting these responsibilities, users help create a positive and effective healthcare experience, ensuring that our services can be delivered with the highest level of professionalism and respect. Safety and Emergency Procedures: Emergency Instructions:Patients should follow the emergency instructions provided by healthcare professionals. This includes knowing when and how to contact healthcare providers or emergency services in critical situations. Ethical and Legal Compliance: Consent and Decisions: Patients are expected to comply ethically and legally with the decisions made in collaboration with healthcare professionals, especially regarding consent to treatments and understanding the implications of various healthcare decisions. Payment Terms and User Financial Obligations at X Health At X Health Hospital, we are committed to providing transparent and straightforward payment terms to ensure that our patients can access needed healthcare services without confusion or undue stress. Understanding and adhering to these payment terms is essential for maintaining a smooth and effective service delivery. 1. Explanation of Fees: Service Fees:All fees associated with our To Home services, including visits from doctors and nurses, medication delivery, and any special procedures, are communicated upfront. Our pricing is structured to be clear and comprehensive, ensuring that patients and their families understand the costs involved in their care. Additional Charges: We will inform patients of any potential additional charges that might arise, such as those for emergency visits or special medical procedures that are not included in the regular service package. 2. Billing Process: Invoice Schedule: Patients will receive regular invoices detailing the services provided and the corresponding charges. These invoices are typically issued monthly, but the frequency can be adjusted based on the specific service agreement. Payment Due Dates: Payments are due within a specified period from the invoice date, usually within 10 days. Timely payments are crucial to avoid interruptions in service. 3. Payment Methods: Accepted Methods: We accept various payment methods, including credit card, bank transfer, Upi transactions, google pay and direct debit. Our aim is to accommodate the preferred payment methods of our patients to facilitate easy and hassle-free transactions. 5. User Obligations: Timely Payment:Patients are obligated to make payments according to the agreed-upon schedule. Delays or failures in payment may result in a temporary suspension of services until the account is settled. Cancellation and Rescheduling Policy/ Refund at X Health We understand that circumstances can change, leading to the need to cancel or reschedule a planned home visit or service. To manage these changes efficiently and to minimize disruption in service provision and planning, X Health has established the following cancellation and rescheduling policy: 1. Notice Period Cancellations and Rescheduling:We kindly request that all cancellations or rescheduling of appointments be communicated to us at least 24 hours in advance of the scheduled visit. This allows us to adjust our schedules accordingly and allocate resources to other patients in need. How to Cancel or Reschedule: Communication Channels:Patients or their caregivers can cancel or reschedule appointments by contacting our service team via phone, email, or through our mobile app, where applicable. We strive to make the process as easy and accessible as possible. Notification of Changes in Service: Proactive Communication: In the rare event that X Health needs to cancel or reschedule a service due to unforeseen circumstances such as staff illness or severe weather, we will notify patients as soon as possible and work diligently to reschedule the missed visit at a convenient time. Refund Policy: Any payments made in advance for any services which are canceled due to changes in circumstances or if the services are no longer required will be refunded in full. Privacy Policy and Data Protection at X Health At X Health , we are committed to protecting the privacy and security of our patients' personal and health information. We understand the sensitive nature of the information we handle and have implemented stringent policies and procedures to ensure that all data collected, stored, and used is done so in accordance with the highest standards of privacy and data protection. 1. Data Collection: Information Collected: We collect various types of personal information, including but not limited to, patient names, addresses, medical history, treatment details, and billing information. This information is essential for providing personalized medical care and for administrative purposes. 2. Use of Information: Purpose: The information collected is used exclusively for the purpose of providing health services, billing, and improving our service offerings. It aids in managing patient care, processing payments, and communicating important service updates or information. Limitations on Use:We do not use this information for any non-related purposes without the explicit consent of the patient or their legal representative. 3. Information Sharing and Disclosure: Confidentiality:Patient information is considered confidential and is only disclosed to healthcare providers who are directly involved in the patient's care. Legal Compliance:We may disclose personal information when required by law, such as for legal proceedings or in response to a lawful request by government authorities. No Third-Party Selling: We do not sell or rent patient information to third parties for marketing purposes. 4. Data Security: Protection Measures: We employ robust security measures to protect patient data from unauthorized access, alteration, or destruction. This includes using secure communication channels, encryption, and secure storage facilities. Staff Training: All staff members are trained on the importance of data protection and are required to follow strict confidentiality and security protocols. 5. Patient Rights: Access and Control: Patients have the right to access their personal information, request corrections, or deletion, as permitted by applicable law. Privacy Preferences: Patients can set their preferences for how their information is used and shared, especially in terms of receiving communications from us. 6. Policy Updates: Regular Review:Our privacy policies are regularly reviewed and updated to comply with new laws and technology updates. Any significant changes to our policies are communicated to our patients through our official channels. 7. Contact Information: Questions and Concerns: Patients with questions, concerns, or complaints about their privacy or our data handling practices are encouraged to contact our privacy officer directly. Disclaimer and Limitations of Services at X Health Disclaimer: General:X Health services are provided on an "as is" and "as available" basis. X Health does not guarantee that the services will be uninterrupted or error-free, and there may be delays, omissions, and interruptions in the availability of the services. No Warranties:X Health Hospital makes no representations or warranties of any kind, express or implied, as to the operation of its services or the information, content, materials, or products included on its services. To the full extent permissible by applicable law, X Health disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Limitations of Services: Scope of Medical Care: The medical care provided by X Health To Home is intended for non-emergency situations and routine health management. It is not suitable for acute emergencies. Patients requiring immediate or intensive care should seek help from a hospital emergency department. Availability: Services may be limited based on geographic location, availability of specialists, or resource constraints. While X Health Strives to ensure broad accessibility, there may be cases where services are not available. Dependence on Patient Information: The effectiveness of the services heavily relies on the accuracy and completeness of the health information provided by the patient. Inaccurate or incomplete information may affect the quality of care and outcomes. Liability: Limitation of Liability: X Health will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from the use of, or inability to use, the services. This includes damages for loss of profit, goodwill, use, data, or other intangible losses, even if X Health has been advised of the possibility of such damages. Medical Outcomes:X Health does not guarantee specific health or medical outcomes. The variability in patient response to treatment can result in different outcomes, and success cannot be assured. Patient Responsibilities: Compliance with Advice: Patients are responsible for following the medical advice and instructions provided by healthcare professionals. Non-compliance may lead to reduced effectiveness of treatment or adverse outcomes. Emergency Preparedness:** Patients must recognize the limitations of home-based care and are advised to maintain readiness to seek emergency medical services when necessary. Acknowledgment: Risk Acknowledgment:By using X Health Services, you acknowledge and agree that the inherent risks of medical treatment and the limitations of home-based medical services are understood and accepted. Termination of Services at X Health To Home At X Health, we are committed to providing high-quality, personalized healthcare services directly to your home. We understand that patient satisfaction is paramount, and we strive to meet your expectations for care and service. To ensure that our patients feel fully supported and satisfied, we offer flexible terms for terminating services. Termination Policy: Voluntary Termination by Patient:You have the right to terminate your use of X Health services at any time if you are not 100% satisfied with the care provided. We believe that our services should meet your health needs and expectations consistently. If at any point you decide that our services no longer align with your requirements or expectations, you can choose to discontinue them without penalty. Process for Termination: Notification:To terminate the services, we request that you notify us in writing, over phone or via email, stating your decision to end the services. This helps us to ensure that the process is handled smoothly and that all necessary administrative steps are taken. Feedback:While not mandatory, we appreciate any feedback you can provide regarding your decision to terminate the services. Your insights are invaluable to us for improving our service and understanding patient needs better. Final Service Review: Account Settlement: Upon receiving your termination request, we will review your account to ensure all services provided up to that point are billed and any advance payments are settled appropriately. Continuity of Care: If needed, our staff can assist in transitioning your care to another provider, ensuring that there is no gap in your healthcare coverage. No Penalties:We assure you that there are no penalties or additional fees for terminating the services. Our goal is to support your health and well-being, and this includes respecting your decisions regarding the management of your healthcare. Commitment to Satisfaction: Continuous Improvement: X Health is dedicated to continuous improvement. We take patient satisfaction seriously and use the feedback from service terminations to refine and enhance our healthcare offerings. Re-engagement: Should you choose to reactivate services in the future, we welcome you back with the same commitment to quality care and support. At X Health, we believe that our relationship with you should be guided by your satisfaction and comfort with the services provided. We are here to support your health journey, and you have complete control over the continuation of our services based on your satisfaction. Changes to Terms and Conditions at X Health At X Health, we continuously strive to improve our services and adapt to changing healthcare needs, regulations, and best practices. As part of this commitment, it may occasionally be necessary to update our Terms and Conditions. This note outlines our policy for making such changes to ensure transparency and to keep our patients informed. Policy on Changes: Notification of Changes: Whenever we make changes to our Terms and Conditions, we will provide all registered patients with notice of these changes at least 30 days before they take effect. The notice will be sent via email or displayed prominently on our service platform and any relevant patient portals. Content of Changes:The notification will include a summary of the most significant changes and a link or attachment containing the complete revised Terms and Conditions. This approach ensures that you have full access to review the modifications in detail. Effective Date: The effective date of the new terms will always be clearly stated in the notification. All services provided on or after this date will be subject to the new Terms and Conditions. Acceptance of Changes: By continuing to use X Health services after the effective date of these changes, you are agreeing to be bound by the revised terms. If you disagree with the changes, you have the option to discontinue using the services prior to the changes taking effect. Resources for Questions and Concerns:Should you have any questions or concerns about the changes, we encourage you to contact our customer service team. We are here to provide clarity and support to ensure that you feel comfortable with and understand our updated policies. Commitment to Service Excellence: We believe that these updates are necessary to enhance our services, safeguard patient information, and comply with legal and ethical standards. X Health is dedicated to maintaining the highest level of integrity and transparency in all our operations, and this includes how we manage and communicate changes to our terms. Jurisdiction and Dispute Resolution at X Health To ensure clarity and fairness in the resolution of any disputes that may arise between X Health and our patients using the To Home Service, we have specified the following jurisdictional terms: Governing Law: Jurisdiction:All legal matters arising from or related to the use of X Health To Home services will be governed by and construed in accordance with the laws of India. Exclusive Jurisdiction: Court Location: Any disputes, claims, or proceedings arising out of or relating to the services provided by X Health shall be brought exclusively in the courts of Ernakulam, or any courts advised by X Health legal team in Kerala. By using our services, you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. Purpose of Jurisdictional Agreement: Consistency and Predictability:Having a specific legal venue helps both X Health and our patients by providing a predictable, understood framework within which legal issues can be addressed. This consistency is crucial in ensuring that both parties feel secure in their legal standing and understand the mechanisms available for dispute resolution. Legal Representation: Right to Counsel:Patients retain the right to seek legal counsel from attorneys who are licensed to practice in Kerala, India, to represent them in proceedings. We encourage our patients to review these jurisdictional provisions carefully and consider them when agreeing to the Terms and Conditions associated with X Health services. This policy helps to ensure that any legal disputes are resolved in a manner that is both efficient and accessible to all involved parties. Support at X Health At X Health, we are dedicated to providing comprehensive support to ensure that your experience with our To Home Service is as smooth and beneficial as possible. Should you have any questions, concerns, or need assistance with any aspect of our services, our support team is readily available to help. Contact Details: Mobile Support:You can reach our support team directly by calling +91 94473 74344. This line is available for immediate assistance during our regular business hours, which are from 8:00 AM to 8:00 PM, Monday through Saturday. Email Support: For less urgent inquiries or if you prefer to communicate via email, please send your questions or concerns to xhealthhr@gmail.com. We strive to respond to all email communications as soon as we can.. Availability: Our support team is here to assist you with a wide range of issues or inquiries, including: Scheduling or rescheduling appointments Questions about our services Billing or payment issues Feedback or complaints Guidance on how to use our patient portal or mobile app Commitment to Quality Service: We are committed to responding promptly and effectively to your inquiries. Our support staff is trained to provide accurate information and practical solutions in a friendly and professional manner. At X Health, we value your feedback and use it to continuously improve our services. Acknowledgment and Acceptance of Terms and Conditions and Privacy Policy at X Health ( X Hospital to home ) Welcome to X Health, By choosing to use our To Home Service, you are entering into a relationship based on trust and mutual understanding. Part of this understanding includes the acknowledgment and acceptance of our Terms and Conditions and Privacy Policy, which govern the use of our services. Acceptance Process: Registration or Signup:When you register or sign up for X Health services, you will be prompted to read and accept our Terms and Conditions and Privacy Policy. It is crucial that you review these documents carefully before agreeing to them. Electronic Agreement: By clicking “Accept” on the digital form during the registration process, you are electronically agreeing to the terms outlined in both the Terms and Conditions and the Privacy Policy. This electronic signature is legally binding, just as if you had signed a paper contract. Terms and Conditions:By accepting, you agree to comply with the rules and guidelines for using our services, understand the scope of our services, and acknowledge the procedures set out for cancellations, payments, and dispute resolution. Privacy Policy: Acceptance of our Privacy Policy means you understand how we collect, use, protect, and share your personal and health information as outlined in the policy. You consent to the handling of your data in the manner described. Importance of Informed Consent: Informed Decision-Making:We encourage all our users to fully understand these documents as they form the basis for informed consent in using our services. Knowing your rights and responsibilities ensures a transparent and satisfying experience. Continuous Access to Documents: Availability: Both the Terms and Conditions and the Privacy Policy are always accessible through our website. You can review them at any time to familiarize yourself with the details of the agreement and any changes that might occur over time. Changes to the Documents: Notifications:Should any significant changes be made to the Terms and Conditions or the Privacy Policy, registered users will be notified appropriately and asked to consent to the revised documents in a similar manner. Questions or Concerns: Support: If you have any questions or concerns about these documents or the implications of agreeing to them, our support team is available to provide clarification and assistance. By completing the registration process and clicking the acceptance button, you affirmatively agree to abide by the full terms and conditions and acknowledge that you are fully aware of and understand your rights and obligations under the current policies.